Prior to sending us a support request, please check if your question has been answered already in the relevant support category. This helps us answer all queries that much faster. Here is a list of shortcuts to the most burning topics:

Known Issues

I get a message saying my install is damaged.

If you have downloaded iA Writer Pro for Mac 1.5, it is possible that you receive a pop-up saying:

iA Writer Pro is damaged and can’t be opened. Delete iA Writer Pro and download it again from the App Store.

This is caused by an issue in how OS X Yosemite handles App Store receipts. If you would like some of the geekier details, here is a fellow developer who wrote up a decent description of the bug.

We have notified Apple of the issue, and have also submit a workaround hotfix build 1.5.1 which is awaiting review in the Mac App Store. In the meantime, while the message is annoying, it has no bearing on reality. The Application is not damaged and is fully functional.

I get a splashscreen whenever I launch iA Writer Classic.

We recently began offering a free trial of iA Writer Pro for Mac. The notification screen for this should only run on first launch of iA Writer Classic. If you are seeing this repeatedly, please perform a reinstall (See Common Fixes for Mac, iOS).

I am experiencing crashes on Yosemite.

There is currently a deep-level issue with OS X Yosemite which may lead to crashes. We have advised Apple of the problem and while we await a permanent fix from them we are working to create a work-around of our own.

What if you can not find what you were looking for?

Keep in mind that we have over one Million users, but we aim to reply within 1-2 business days. If you are experiencing a problem that our support section doesn’t solve, please note that the more detailed your description the quicker and better we can answer. Here is how to get in touch with us:

  1. First choose a platform section (General, Mac, iOS or Android)
  2. Pick the relevant subtopic
  3. Then fill out a support request at the bottom of the page

If you want to push for a new feature, use the feature request form on the bottom of the topic pages; leaving a one star comment on the App Store asking for a feature has never helped anyone. If you want to support us, please leave a comment on the app store.

Feedback

If you are experiencing a problem that our support section doesn’t solve, please note that the more detailed your description the quicker and better we can answer. Send us a feature request or report an issue.

    

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