Writer supports the following storages for syncing your documents between devices:
If you have disabled iCloud, you can also save directly to your device (“local storage”). In summary:
iCloud is on by default, but you can check with the following steps:
|Confirm iCloud is active|
|Mac OS X||1. Add your Apple ID to
|iOS||1. Add your Apple ID to
3. Classic: Check
This is the latest version of iCloud, and is not compatible with iCloud (documents are not synced between them, and must be migrated). It requires iOS 8+ or Mac OS X 10.10+ (Yosemite). iCloud Drive documents can be accessed on Windows 7 or Windows 8 running iCloud for Windows 4.0, and viewed or downloaded from the iCloud Drive website. Make sure to upgrade all your devices to iCloud Drive at the same time.
Writer automatically downloads all Writer documents in iCloud, and saves them on your device. Any changes or new documents made while offline are saved on your device, and synced the next time you have a connection. If you edited the same iCloud document on two different devices, iCloud will determine which one is newer. If there’s a conflict, Writer will ask you to choose one or more versions to keep.
You can access iCloud Drive documents at icloud.com.
|How to move a document|
|OS X 10.10+||Click on the triangle beside the document’s name in the title bar, and choose
|OS X 10.8+||Click on the triangle beside the document’s name in the title bar, and choose
|OS X 10.8+||
|OS X 10.7.5||
2. Locate the document, then tap
3. Tap the document you wish to move
In Classic iA Writer, create a folder by dragging a file onto another one.
In Writer for Mac on Mac OS X 10.8+, choose
Open…, make sure iCloud files are visible, then select all and Option-drag to a different location (for example, create a folder in Documents and drag to there).
Yes. All your Writer documents in iCloud are saved on your device for offline use. iCloud syncs any documents you create offline — and any changes you’ve made — with your other devices the next time you use Writer while connected to the internet.
Cancel when first asked if you want to use iCloud, or change
iA Writer →
Use iCloud to
OFF. Files saved to Documents will only be stored on your device. Note that while your Writer documents in iCloud will remain untouched, you will not be able to access them on your device, without turning the setting ON.
We’re very sorry, but for now this is not possible. You could consider setting “Use iCloud” to OFF to save documents only on your device, then using Dropbox for sync. However, documents in Dropbox are currently only available while online. You’ll need to manually move any documents you wish to access offline from Dropbox to Documents.
iCloud requires iOS 5 or later on iPhone 3GS or later, iPod touch (3rd generation or later), iPad, or iPad mini; or a Mac computer with OS X Lion or later. For more information please see www.apple.com/icloud.
Step one — don’t panic! Your files are safe. To find them first check the Documents folder (tap the top left icon, then tap “iA Writer”). If there is not a little cloud icon to the right of “Documents”, please change
iA Writer →
Use iCloud to
ON to see your iCloud documents.
Apple has recently changed from iCloud to iCloud Drive on OS X 10.10 (Yosemite) and iOS 8. These two storages can not be used at the same time, and documents can not be synced between them. Make sure to upgrade all your devices to iCloud Drive at the same time.
Due to the nature of online storage systems, from time to time syncing issues can occur. Problems include single documents not syncing, being unable to open iCloud documents, devices becoming out of sync, etc. We suggest trying the following:
Check Apple’s System Status page, for the status of either iCloud Backup or iCloud Drive.
iCloud works nicely, but there are annoying cases where it just fails. Apple is continuously improving iCloud with every version of their Operating Systems. We suggest in general that you update the operating system and iA Writer on all your devices.
Date & Time→
Set date and time automatically
Date & Time→
Use iCloudsetting is
iA Writer (the Documents storage will have a small cloud icon when you use iCloud). If the setting is
Use iCloudsetting to OFF
Use iCloudsetting to ON again.
iA Writer/iA Writer Pro
Storage & Backup→
iA Writer/iA Writer Pro
For iOS devices try turning
Documents & Data in
iCloud settings off, restarting, then turning it on. For Macs unchecking
Documents & Data in the iCloud preferences, restarting, then rechecking it. Restart an iOS device by holding down the power button for several seconds.
Log into https://www.icloud.com and
Reset Your Documents, following the instructions carefully. This will reset and merge all documents and data on iCloud with what is currently on your devices, and requires your devices to be restarted afterwards.
Reports suggest it could cause data loss. If you’ve tried all of the above suggestions but are still having problems, please back up your iOS device(s) using iTunes (using “Encrypt local backup”) or to iCloud, and your Mac devices to Time Capsule or an external hard disk, then prompt iCloud to refresh its Documents and Data metadata. To do this:
Reset All Settings
Go to Folder…from the
Corporate firewalls and privacy programs such as TCPBlock can block traffic to iCloud’s servers. If you’ve turned “Use Cellular Data” off in Apple’s
Documents and Data or in
iA Writer/iA Writer Pro, please turn it on.
If backing up using iTunes, make sure to use “Encrypt local backup” to save your passwords.
We use Apple’s APIs for all Writer family apps to sync through iCloud, so all iCloud syncing and versioning is handled by Apple. That means there’s very little we can do about sync problems. However, we’re relieved to report that serious iCloud issues are now rare, and can almost always be fixed with the steps above. If this doesn’t address your problem, please contact us, and we’ll do our best to help.
¹ The requirements to see documents here are first of all that iCloud is active and using the same Apple ID. If that is the case, check whether:
Documents & Data is turned on in the system’s settings
Documents & Data →
iA Writer/iA Writer Pro is turned on in the system’s settings
Your device is connected to the internet.
iA Writer/iA Writer Pro →
Use Cellular Data must be turned on if you’re not connected to WiFi
If your device is managed by your company, they may have disabled
Documents & Data syncing. In this case
Documents & Data won’t appear, and iCloud document syncing is not possible. ↑
² Resetting all settings is not the same as resetting your device. Only basic system settings that you set in Settings.app are reset when doing this, like Wifi passwords, sound settings, wallpapers etc. All app- and service-specific settings (like mail, calendar, and Twitter accounts) remain untouched. You won’t lose any data, although we recommend backing up your device first (using the “Encrypt local backup” setting) to be safe. Encrypting the backup saves all your stored passwords.↑
When viewing a storage location in the File Browser, the Plus icon creates new documents in the current File Browser location. The Plus icon in the Title bar creates new documents in the same storage as the current document. See your storage options by tapping
Documents (left of the Title bar) →
iA Writer. If you can’t see the Title bar, swipe down on the thumb tab in the center of the keyboard bar to reveal it. This list contains:
If you are experiencing a problem that our support section doesn’t solve, please note that the more detailed your description the quicker and better we can answer. Send us a feature request or report an issue.
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