iA Writer Support

Writer supports the following storages for syncing your documents between devices:

  • iCloud Drive (iOS, OS X, Windows, web) iOS 8+ and OS X 10.10+
  • Dropbox (iOS, OS X, Windows, web)

If you have disabled iCloud, you can also save directly to your device (“local storage”). In summary:

  • We recommend iCloud Drive for the best sync experience.
  • Dropbox is useful for wider access (including iA Writer for Android) and accessing previous versions. Read our Dropbox article for more…

1.2.1 Set Up iCloud

iCloud is on by default, but you can check with the following steps:

Confirm iCloud is active
Mac OS X 1. Add your Apple ID to System PreferencesiCloud
2. Check System PreferencesiCloudiCloud Drive
iOS 1. Add your Apple ID to SettingsiCloud
2. Check SettingsiCloudiCloud Drive is ON

iCloud Drive

This is the latest version of iCloud, and is not compatible with the previous “Documents & Data” iCloud system. It requires iOS 8+ or Mac OS X 10.10+ (Yosemite). Make sure to upgrade all your devices to iCloud Drive at the same time. iCloud Drive documents can be accessed on Windows 7 or Windows 8 running iCloud for Windows 4.0, and viewed or downloaded from the iCloud Drive website. It is also possible to recover deleted documents on this website under SettingsAdvancedRestore Files.

1.2.2 Mobile/Offline use

Writer automatically downloads all Writer documents in iCloud, and saves them on your device. Any changes or new documents made while offline are saved on your device, and synced the next time you have a connection. If you edited the same iCloud document on two different devices, iCloud will determine which one is newer. If there’s a conflict, Writer will ask you to choose one or more versions to keep.

1.2.3 Web-Based Access

You can access iCloud Drive documents at icloud.com.

1.2.4 Moving Documents

To move a document in iA Writer
OS X 10.10+ Click and drag a document in the document list to a folder.
iOS 1. Swipe a document in the Document List to the left
2. Tap Move
3. Choose a folder for the document

1.2.5 Creating Folders

To create a folder in iA Writer
OS X 10.10+ 1. Right-click a document and select New Folder with Document
2. Name the newly created folder
iOS 1. Tap the New menu in the Library
2. Tap New Folder and name it

1.2.6 iCloud FAQ

I upgraded to iA Writer 3 and now I don’t see my documents from iA Writer Classic. Why?

iA Writer 3 and iA Writer Classic are separate applications so they use different folders in iCloud. The Classic folder has writer| as the icon, whereas iA Writer 3 uses the iA| logo.

To migrate your documents on Mac:

We recommend copying your documents from iA Writer Classic’s iCloud folder to that of iA Writer 3 using the Finder. When finished you can remove iA Writer Classic.

To migrate your documents on iOS:

  1. Tap on the folder icon on the top-left corner of iA Writer Classic
  2. Tap on “iA Writer” on the top-left corner
  3. Tap on “Export to iA Writer” at the bottom-left corner
  4. Tap on “Copy to iA Writer” (the logo of the new iA Writer reads “iA|”)

Your files are also accessible online at the iCloud Drive website.

I want to back up Writer files stored in iCloud locally

In Writer for Mac, copy the contents of your iA Writer iCloud Drive folder to a different, local folder.

If I choose to use iCloud, can I view or create documents while offline?

Yes. All your Writer documents in iCloud are saved on your device for offline use. iCloud syncs any documents you create offline — and any changes you’ve made — with your other devices the next time you use Writer while connected to the internet.

What are the terms of service and privacy policy for Apple’s iCloud?

iCloud requires iOS 5 or later on iPhone 3GS or later, iPod touch (3rd generation or later), iPad, or iPad mini; or a Mac computer with OS X Lion or later. For more information please see www.apple.com/icloud.

1.2.7 iCloud Troubleshooting

Apple changed from iCloud “Documents & Data” to “iCloud Drive” on OS X 10.10 (Yosemite) and iOS 8. These two storages cannot be used at the same time, and documents cannot be synced between them. Make sure to upgrade all your devices to iCloud Drive at the same time.

Due to the nature of online storage systems, from time to time syncing issues can occur. Problems include single documents not syncing, being unable to open iCloud documents, devices becoming out of sync, etc. We suggest trying the following:

1. Is iCloud working on Apple’s side?

Check Apple’s System Status page, for the status of either iCloud Backup or iCloud Drive.

2. Update

iCloud works nicely, but there are annoying cases where it just fails. Apple is continuously improving iCloud with every version of their Operating Systems. We suggest in general that you update the operating system and iA Writer on all your devices.

3. Set the time automatically on all your devices

  • Mac: System PreferencesDate & TimeSet date and time automatically
  • iOS: SettingsGeneralDate & TimeSet Automatically

4. Check that you can see your iA Writer or iA Writer iCloud documents listed in the iCloud settings ¹:

  • Mac: System PreferencesiCloudManageiA Writer
  • iOS: SettingsiCloudStorageManage StorageiA Writer

5. Try the common fixes

Follow the steps under Common Fixes for iOS, and Common Fixes for Macs

6. Do not try this step if you are using iOS 8.0 (8.1+ is fine)

Reports suggest it could cause data loss. If you’ve tried all of the above suggestions but are still having problems, please back up your iOS device(s) using iTunes (using “Encrypt local backup”) or to iCloud, and your Mac devices to Time Capsule or an external hard disk, then prompt iCloud to refresh its Documents and Data metadata. To do this:

Reset all settings ² on your problematic iOS device(s) — note that this only resets system settings, not the device :

  1. Open Settings
  2. Tap General
  3. Tap Reset
  4. Tap Reset All Settings
  5. Confirm all warnings about loosing settings
  6. Let the device restart

Reset the Ubiquity folder on your problematic Mac(s):**

  1. Quit open applications
  2. Go to Finder
  3. Choose Go to Folder… from the Go menu
  4. Enter ~/Library/Application Support
  5. Look for a folder named Ubiquity
  6. Move this folder to the Trash
  7. Restart your Mac

7. Please confirm you have full internet access

Corporate firewalls and privacy programs such as TCPBlock can block traffic to iCloud’s servers. Also check if you’ve turned “Use Cellular Data” on in Apple’s SettingsiCloudiCloud Drive.

8. Finally, some users reported that backing up your iPad, restoring it, then reapplying the backup might finally get iCloud running.

If backing up using iTunes, make sure to use “Encrypt local backup” to save your passwords.

Note: All iCloud syncing and versioning is handled by Apple

We use Apple’s APIs for all Writer apps to sync through iCloud, so all iCloud syncing and versioning is handled by Apple. That means there’s very little we can do about sync problems. However, we’re relieved to report that serious iCloud issues are now rare, and can almost always be fixed with the steps above. If this doesn’t address your problem, please contact us, and we’ll do our best to help.

¹ The requirements to see documents here are:
(i) That iCloud is active and using the same Apple ID. If that is the case, check whether:
iCloudiCloud Drive is turned on in the system’s settings
iCloudiCloud DriveiA Writer is turned on in the system’s settings
(ii) Your device must be connected to the internet. SettingsiA WriterUse Cellular Data must be turned on if you’re not connected to WiFi
(iii) If your device is managed by your company, they may have disabled iCloud Drive syncing. In this case iCloudiCloud Drive won’t appear, and iCloud document syncing is not possible.

² Resetting all settings is not the same as resetting your device. Only basic system settings that you set in Settings.app are reset when doing this, like Wifi passwords, sound settings, wallpapers etc. All app- and service-specific settings (like mail, calendar, and Twitter accounts) remain untouched. You won’t lose any data, although we recommend backing up your device first (using the “Encrypt local backup” setting) to be safe. Encrypting the backup saves all your stored passwords.


If you are experiencing a problem that our support section doesn’t solve, please note that the more detailed your description the quicker and better we can answer. Send us a feature request or report an issue.

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