Troubleshooting

We’ve worked hard to make iA Writer apps stable and reliable, but sometimes problems occur. Here are some things you can do if you have problems with iA Writer for iOS.

3.6.1. Recover Old Versions

If some of your changes are lost, a file is overwritten with an outdated version, or you accidentally delete a file, you may still be able to recover an earlier version of your document.

  1. Dropbox keeps previous versions of your documents for 30 days. You can restore earlier versions, and recover deleted files. Log into your Dropbox account at https://dropbox.com/ to do this.
  2. iCloud also keeps versions of your documents. From the menu, select FileRevert To… to see all previously saved version of the current document.
    • Tap a single version then Revert to roll back to that version
    • Tapping the current version along with others will keep the current file as-is, while creating new files with the older version contents
    • You can also restore deleted files at iCloud.com. Sign in with your Apple ID, then click SettingsAdvancedRestore Files

It’s very important to us that your data is safe, and we hope you will not have to use these recovery techniques. As your document may appear missing for other reasons (such as changing iCloud settings), if you have any problems like this please try the following suggestions.

3.6.2. Common Fixes

  1. Make a new document and see if the problem persists
  2. Restart your device (hold down the Power button for a few seconds, slide to power down, then repeat to start)
  3. If you’re having iCloud problems, please read our article on “iCloud Troubleshooting
  4. If you’re having Dropbox problems, try unlinking then relinking it in Writer. If the problem continues, try deleting the Dropbox app then unlinking and relinking in Writer.
  5. Check the Known Issues list below.
  6. Try reinstalling Writer
    • Make sure you’ve backed up locally stored documents using iTunes file sharing (if you don’t use iCloud), and that your cloud-based documents are synced
    • Tap and hold the iA Writer icon, then tap the red “x” to delete
    • Reinstall iA Writer from the App Store under Purchased
    • Relink Dropbox if necessary
  7. If you’re still having problems, please contact us through Support Request Form at the bottom of this page.

3.6.3. Known Issues

Why can’t I search documents in Dropbox on iOS?

The Dropbox Sync API doesn’t index the contents of files and thus global search is not possible. In the future, we would like to transition to Dropbox’s APIv2 which does index file contents. This will allow for both document search and the processing of content blocks.