1. Use the trial
We recommend you try the free 14-day trial to see if Presenter is a good match for you.
Trial
2. Find help
If Presenter doesn’t work as expected, please check our Support section for solutions to most issues.
Support
3. Talk to us
Still stuck? If our Support section can’t help, please contact our dedicated support team.
Contact
How returns work
If Presenter isn’t for you or you bought it by mistake, please take a look at our refunds and cancellation policy.
1. Subscription
CANCELLATIONS: To ensure continuity of service, subscriptions are automatically renewed. Yearly subscriptions for educational plans are not automatically renewable. You can manage and cancel your subscription at accounts.ia.net. You can cancel your subscription at any time before the end of the applicable billing period. The cancellation will apply to the next period.
REFUNDS: Refunds for yearly subscriptions follow the same process as refunds for purchases. You can request a refund for monthly subscriptions—just be sure to send your request within the first 48 hours after the subscription began.
Accounts
2. Purchase
Refunds for Presenter are processed via our payment processor Stripe. Depending on the payment method and/or card issuer policies, you may need to wait a while before you see your refund. You can get a full refund to the original payment method if you:
- Purchased Presenter within the last 30 calendar days
- Provide the receipt or proof of purchase
Contact our Support team by email and include the:
- Order number
- Order date
- Email used at time of purchase
Contact
