1. Use the trial
We offer a free trial of iA Presenter. Please take full advantage of this 14-day period to test all the features and see if our app is a good match for you.
Trial
2. Check Support
If the software doesn’t behave as expected, please check our support section for independent troubleshooting.
Support
3. Talk to us
If you find yourself having issues using our apps that our support section doesn’t solve, please reach out to our dedicated support team.
Contact
How Returns Works
If you bought iA Presenter by mistake or you think Presenter is not for you, please read below for our refund & cancellation policies.
1. Subscription
CANCELLATIONS: To ensure continuity of service, subscriptions are automatically renewed. Yearly subscriptions for educational plans are not automatically renewable. You can manage and cancel your subscription at accounts.ia.net. You may cancel your subscription at any time before the end of the applicable billing period. The cancellation will apply to the next period.
REFUNDS: Refunds for yearly subscriptions follow the same process as Refunds for Purchases. Refunds for monthly subscriptions are eligible if we receive the request within the first 48 hours after the subscription began.
Accounts
2. Purchase
Refunds for Presenter are processed via our payment processor Stripe. Depending on the payment method and/or card issuer policies, there may be some time before you see your refund. You can get a full refund to the original method of payment providing that:
- The app was purchased within the last 30 calendar days
- You can provide the receipt or proof of purchase
Please contact our Support Team by email with the following details:
- Order number
- Order date
- Email used at time of purchase
Contact
