We offer a free trial of iA Presenter. Please take full advantage of this 14-day period to test all the features and see if our app is a good match for you.Trial
If the software doesn’t behave as expected, please check our support section for independent troubleshooting.Support
If you find yourself having issues using our apps that our support section doesn’t solve, please reach out to our dedicated support team.Contact
If you bought iA Presenter by mistake or you think Presenter is not for you, please read below for our refund & cancellation policies.
CANCELLATIONS: To ensure continuity of service, subscriptions are automatically renewed. Yearly subscriptions for educational plans are not automatically renewable. You can manage and cancel your subscription at accounts.ia.net. You may cancel your subscription at any time before the end of the applicable billing period. The cancellation will apply to the next period.
REFUNDS: Refunds for yearly subscriptions follow the same process as Refunds for Purchases. Refunds for monthly subscriptions are eligible if we receive the request within the first 48 hours after the subscription began.Accounts
Refunds for Presenter are processed via our payment processor Stripe. Depending on the payment method and/or card issuer policies, there may be some time before you see your refund. You can get a full refund to the original method of payment providing that:
Please contact our Support Team by email with the following details:
If you have any further questions, you are always welcome to reach out to us.Contact
We take a break on the weekends (JST), but during weekdays we aim to reply within 1-2 days.Contact
Your privacy is important to us. To find out more about how we handle customer data:Privacy