1. Use the trial
Where possible, we offer a free trial for our apps. Please take advantage of the trial periods to see if our software is a good match.
Trial
2. Check Support
If your app doesn’t behave as expected, please check our support section for independent troubleshooting.
Support
3. Talk to us
If you find yourself having issues using our apps that our support section does’t solve, please reach out to our dedicated support team.
Contact
How Returns Work
If you bought iA Writer by mistake or you think Writer is not for you, please read below for refund & cancellation policies depending on the platforms where the purchase was made.
1. Subscription
Writer for Android: Refunds & Cancellations for subscriptions on the Play Store are solely managed by Google. Please see Google Play Store tips & tricks: Cancelling subscriptions.
Writer for macOS, Windows, iOS and iPadOS: Subscription not available.
2. Purchase
Writer for macOS, iOS and iPadOS: Purchases and refunds on the App Store are solely handled by Apple. Please follow the steps outlined in their support article here: Refund App Store Purchase.
Writer for Android & Windows: Refunds for Android are processed via the Google Play Store and for Windows via Paddle. Depending on the payment method and/or card issuer policies, there may be some time before you see your refund. You can get a full refund to the original method of payment providing that:
- The app was purchased within the last 30 calendar days
- You can provide the receipt or proof of purchase
Please contact our Support Team by email with the following details:
- Order number
- Order date
- Email used at time of purchase
Contact
