1. Use the trial
Where possible, we offer a free trial for Writer. Try it out to see if it’s a good match for you.
Trial
2. Find help
If Writer doesn’t work as expected, please check our Support section for solutions that cover most issues.
Support
3. Talk to us
Still stuck? If our Support section can’t help, please contact our dedicated support team.
Contact
How returns work
If Writer isn’t for you or you bought it by mistake, please take a look at the refunds and cancellation policies for different platforms.
1. Subscription
Android: Refunds and cancellations for Android subscriptions are solely handled by Google via the Play Store. Find out more about cancelling subscriptions.
Subscriptions to Writer are not available for iPad, iPhone, Mac, and Windows.
2. Purchase
Writer for Mac, iPad, and iPhone: Purchases and refunds are solely handled by Apple via the App Store. Find out more about refunding App Store purchases.
Writer for Android and Windows: Refunds for Android are processed via the Google Play Store and for Windows via Paddle. Depending on the payment method and/or card issuer policies, it may take some time before you see your refund. You can get a full refund to the original payment method if you:
- Purchased Writer within the last 30 calendar days
- Provide the receipt or proof of purchase
Contact our Support team by email and include the:
- Order number
- Order date
- Email used at time of purchase
Contact
