iA / Writer / Get

1. Use the trial

Where possible, we offer a free trial for our apps. Please take advantage of the trial periods to see if our software is a good match.


2. Check Support

If your app doesn’t behave as expected, please check our support section for independent troubleshooting.


3. Talk to us

If you find yourself having issues using our apps that our support section doesn’t solve, please reach out to our dedicated support team.


How Returns Work

If you bought iA Writer by mistake or you think Writer is not for you, please read below for refund & cancellation policies depending on the platforms where the purchase was made.

1. Subscription

Writer for Android: Refunds & Cancellations for subscriptions on the Play Store are solely managed by Google. Please see Google Play Store tips & tricks: Cancelling subscriptions.

Writer for iPad, iPhone, Mac, and Windows: Subscription not available.

2. Purchase

Writer for Mac, iPad, and iPhone: Purchases and refunds on the App Store are solely handled by Apple. Please follow the steps outlined in their support article here: Refund App Store Purchase.

Writer for Android and Windows: Refunds for Android are processed via the Google Play Store and for Windows via Paddle. Depending on the payment method and/or card issuer policies, there may be some time before you see your refund. You can get a full refund to the original method of payment providing that:

  • The app was purchased within the last 30 calendar days
  • You can provide the receipt or proof of purchase

Please contact our Support Team by email with the following details:

  • Order number
  • Order date
  • Email used at time of purchase


If you have any further questions, you are always welcome to reach out to us.


Opening Hours

We take a break on the weekends (JST), but during weekdays we aim to reply within 1-2 days.


Privacy Policy

Your privacy is important to us. To find out more about how we handle customer data: