Prior to sending us a support request, please check if your question has been answered already in the relevant support category. This helps us answer all queries that much faster.
Prior to sending us a support request, please check if your question has been answered already in the relevant support category. This helps us answer all queries that much faster.
Emerging issues our team is aware of and how to mitigate them:
You may experience an error message regarding access to custom library locations. Please re-add locations to resolve this issue.
You may experience incorrectly rendered documents when using Manuscript (Duo) or Manuscript (Quattro) templates on iPads running iOS 14+. This WebKit-related issue has been raised with Apple. Export/Print and PDF Preview are not affected.
We take a break on the weekends (JST), but during weekdays we aim to reply within 1-2 business days. If you are experiencing a problem that our support section doesn’t solve please reach out to us!
Please note that the more detailed your description the quicker and better we can answer. At a minimum please include:
iOS: Settings app → iA Writer → Version Number
macOS: iA Writer (menu) → About iA Writer
Windows: Help (menu) → About
Android: Android Settings → Apps → iA Writer → scroll to display version at bottom of list
We love to hear from our fans and are always considering ways to improve the iA Writer experience. If there's a particular feature you'd like to see please let us know by email here: Feature Request
It will help if you include the following:
We cannot promise any feature request making it to production. We cannot provide timelines on features that are not yet in beta. We do read each and every request sent. We'll typically amalgamate and acknowledge feature requests on a monthly basis. Please be patient. For urgent matters please reach out via our support email.