We're here to help. The support section of iA Writer covers general questions and dives into specifics about the latest version of iOS, Mac, Windows, and Android apps.

Common Questions

Prior to sending us a support request, please check if your question has been answered already in the relevant support category. This helps us answer all queries that much faster.

Emerging Issues

Emerging issues our team is aware of and how to mitigate them:

iA Writer for iOS users updating to iOS 14

You may experience an error message regarding access to custom library locations. Please re-add locations to resolve this issue.

Incorrect rendering in Manuscript (Duo) or Manuscript (Quattro) templates

You may experience incorrectly rendered documents when using Manuscript (Duo) or Manuscript (Quattro) templates on iPads running iOS 14+. This WebKit-related issue has been raised with Apple. Export/Print and PDF Preview are not affected.

Can't Find/Contact Us

We take a break on the weekends (JST), but during weekdays we aim to reply within 1-2 business days. If you are experiencing a problem that our support section doesn’t solve please reach out to us!

Email Support

Twitter

Reddit

Please note that the more detailed your description the quicker and better we can answer. At a minimum please include:

  1. Device/Platform(s) in use
  2. Steps already attempted to resolve issue
  3. iA Writer version
How to find your version

iOS: Settings app → iA Writer → Version Number

macOS: iA Writer (menu) → About iA Writer

Windows: Help (menu) → About

Android: Android Settings → Apps → iA Writer → scroll to display version at bottom of list

Feature Requests

We love to hear from our fans and are always considering ways to improve the iA Writer experience. If there's a particular feature you'd like to see please let us know by email here: Feature Request

It will help if you include the following:

  1. Feature
  2. Platform(s)
  3. Use case (if relevant)

We cannot promise any feature request making it to production. We cannot provide timelines on features that are not yet in beta. We do read each and every request sent. We'll typically amalgamate and acknowledge feature requests on a monthly basis. Please be patient. For urgent matters please reach out via our support email.