Below are answers to common questions about iA Writer for macOS.
For further help, please check our Support section or our Troubleshooting section.
The iA Support Team is always happy to assist when you can’t find your answer on our website. You can reach out to us by email.
We take a break on the weekends (JST), but during weekdays we aim to reply within 1-2 business days.
Sales and Refund
Same license for both iPadOS and macOS
It is a separate purchase, in the same way the Windows and macOS versions are distributed. Apple doesn’t allow developers to bundle apps between the Mac and iOS App Stores. Universal apps, introduced in 2020, are only supported for new apps released after 2020. Existing apps, such as iA Writer (since 2014), that were on the App Store before 2020, can’t be bundled together.
Do you have a trial period?
Yes, we do! You have a 14-day FREE trial period when you download iA Writer from our website. After the end of the trial period, you will be requested to purchase the app to keep on using it.
Can I Get a Refund?
You may. To see if you are eligible and what steps to follow, please check our Refund Policy.
Discounts
Any discounts available?
Educational discounts are available for the purchase of 20 licenses or more, via the Apple School Manager.
Volume discounts are available for the purchase of 20 licenses or more, via the Apple Business Manager.
Apple’s App Store distribution does not support discounts on an individual basis, as much as we’d like to be able to offer that.
Does iA Writer go on sales?
We do not provide any discounts besides educational and volume purchases. iA Writer won’t be on sale for Black Friday and we do not follow any campaign in general.
App Store FAQ
iA Writer for macOS is distributed via Apple’s App Store. If you’ve purchased iA Writer and would like to reinstall it, but can’t find it in App Store, there are five possibilities:
1. Different Apple ID/ region
Please log in using that account to install or upgrade Writer.
Also, please note that Apple doesn’t carry over purchases from other regions so you may not see it in your Purchased history if you’ve changed regions since you originally bought the app.
2. Got iA Writer for iPad instead of Mac
Please see Same license for both iPadOS and macOS?
3. The App Store has forgotten about this
Double-check that you’re logged in using the Apple ID you originally used to purchase, then click the Buy Now button. After entering your password you’ll see a dialog informing you you’ve already purchased the app, and there’s no charge.
4. You accidentally hid the app
It is possible to hide previously purchased apps. To unhide, follow the steps outlined in Apple’s Hiding and unhiding purchases support article.
5. “There was an error with the App Store”
If you have this error, please wait a few minutes and try again. If this issue persists over a long period of time you might try the following:
- Quit the App Store
- Go to the Finder
- Empty the trash
- Choose
Go To Folder from the Go menu
- Type in
/var/folders
- Move all subfolders to the trash, but do not empty
- Launch the App Store and pull the update the app
- As the app is updated, one of the folders moved to the trash will be recreated in
/var/folders¹
- Move all folders but the recreated one back to
/var/folders
¹ The last two steps might not be necessary as it appears that all essential folders and files will be recreated as needed. If you don’t want to do them, we recommend restarting your Mac instead.
Roadmap and Features
Do you have a roadmap?
We do not provide a roadmap nor give out timelines for unreleased features (beyond what has been publicly posted/commented on our blog).
However, we do document and share feedback with the appropriate team members. If there is a feature request you would like to submit, please feel free to reach us by email.
What are the differences between platforms?
All our platforms are developed natively and differ slightly regarding the features provided. You can learn more about that on our Features page.
Is there a web version?
We developed our apps on each platform natively (iOS/ iPadOS, macOS, Android, Windows). We are not planning on developing a web-based version of iA Writer at the moment.
What languages are supported?
Our app for macOS is currently localized* in En De Jp Fr Es It Ru Cn Kr Pt.
The Syntax Highlight feature is available for En De Fr Es It Ru.
Style Check is available for En De Fr.
Writer uses macOS System Spelling and Grammar (Spell Check)**
* the app’s interface is adapted depending on the country/ language of the user.
** Presence of 3rd party spelling and grammar tools/ plugins (i.e. Antidote, Grammarly) may impair the functionality of system options.
Technical Questions
Supported OS?
iA Writer for macOS 3.1+ is supported on macOS 10.11+. To allow us to focus on improving Writer and adding new features, we will consider dropping support for older operating systems once the majority of customers have migrated.
Redownload a previous version
You can always re-download past purchases from the Purchased section of the macOS App Store. Please check our dedicated section above App Store FAQ.
Data Privacy
iA Inc does not have access to any of the user’s content stored in iA Writer (text, images, and other files displayed in iA Writer’s Library).
We do collect only two types of data: Crash Reports and Anonymous Statistics.
You can learn more about that in our Privacy Policy.
Below are answers to common questions about iA Writer for iOS.
For further help, please check our Support section or our Troubleshooting section.
The iA Support Team is always happy to assist when you can’t find your answer on our website. You can reach out to us by email.
We take a break on the weekends (JST), but during weekdays we aim to reply within 1-2 business days.
Sales and Refund
Same license for both iPadOS and macOS
It is a separate purchase, in the same way the Windows and macOS versions are distributed. Apple doesn’t allow developers to bundle apps between the Mac and iOS App Stores. Universal apps, introduced in 2020, are only supported for new apps released after 2020. Existing apps, such as iA Writer (since 2014), that were on the App Store before 2020, can’t be bundled together.
Do you have a trial period?
Unfortunately, Apple does not allow free trials for paid-upfront apps on the App Store. We’re happy to provide a free trial whenever we can (macOS, Windows, Android) as you can see on our download page.
Can I Get a Refund?
You may. To see if you are eligible and what steps to follow, please check our Refund Policy.
Discounts
Any discounts available?
Educational discounts are available for the purchase of 20 licenses or more, via the Apple School Manager.
Volume discounts are available for the purchase of 20 licenses or more, via the Apple Business Manager.
Apple’s App Store distribution does not support discounts on an individual basis, as much as we’d like to be able to offer that.
Does iA Writer go on sales?
We do not provide any discounts besides educational and volume purchases. iA Writer won’t be on sale for Black Friday and we do not follow any campaign in general.
App Store FAQ
iA Writer for iOS is distributed via Apple’s App Store. If you’ve purchased iA Writer and would like to reinstall it, but can’t find it in App Store, there are five possibilities:
1. Different Apple ID
Please log in using that Apple ID to install or upgrade Writer.
2. Got iA Writer for Mac instead of iPhone
Please see Same license for both iPadOS and macOS?
3. Different regions/ country
Apple doesn’t carry over purchases from other regions so you may not see it in your Purchased history if you’ve changed regions since you originally bought the app.
4. The App Store has forgotten about this
Double-check that you’re logged in using the Apple ID you originally used to purchase, then click the Buy Now button. After entering your password you’ll see a dialog informing you you’ve already purchased the app, and there’s no charge.
5. You accidentally hid the app
It is possible to hide previously purchased apps. To unhide, follow the steps outlined in Apple’s Hiding and unhiding purchases support article.
Roadmap and Features
Do you have a roadmap?
We do not provide a roadmap nor give out timelines for unreleased features (beyond what has been publicly posted/commented on our blog).
However, we do document and share feedback with the appropriate team members. If there is a feature request you would like to submit, please feel free to reach us by email.
What are the differences between platforms?
All our platforms are developed natively and differ slightly regarding the features provided. You can learn more about that on our Features page.
Is there a web version?
We developed our apps on each platform natively (iOS/ iPadOS, macOS, Android, Windows). We are not planning on developing a web-based version of iA Writer at the moment.
What languages are supported?
Our app for iOS is currently localized* in En De Jp Fr Es It Ru Cn Kr Pt.
The Syntax Highlight feature is available for En De Fr Es It Ru.
Style Check is available for En De Fr.
Writer uses iOS System Autocorrect (Spell Check)**
* the app’s interface is adapted depending on the country/ language of the user.
** Presence of 3rd party spelling and grammar tools/ plugins (i.e. Antidote, Grammarly) may impair the functionality of system options.
Technical Questions
Encryption or pin-protection?
iA Writer for iOS works with plain text files, stored in folders readily accessible via the filesystem. This is a big difference with the Android version where the files are stored in a location not visible/accessible to your device’s filesystem (or other apps). This is why we have added PIN protection on Android only.
For the other platforms, locking the app itself would serve no purpose since anyone with access to the device would still be able to access the documents in a user’s Library. We don’t have any intention of implementing any features that provide a false sense of security/privacy to users.
Supported OS?
iA Writer for iOS 5.0+ is supported on iOS 12.0+. To allow us to focus on improving Writer and adding new features, we will consider dropping support for older operating systems once the majority of customers have migrated.
Redownload a previous version
You can always re-download past purchases from the Purchased section of the iOS App Store. Please check our dedicated section above App Store FAQ.
Data Privacy
iA Inc does not have access to any of the user’s content stored in iA Writer (text, images, and other files displayed in iA Writer’s Library).
We do collect only two types of data: Crash Reports and Anonymous Statistics.
You can learn more about that in our Privacy Policy.
Below are answers to common questions about iA Writer for iPadOS.
For further help, please check our Support section or our Troubleshooting section.
The iA Support Team is always happy to assist when you can’t find your answer on our website. You can reach out to us by email.
We take a break on the weekends (JST), but during weekdays we aim to reply within 1-2 business days.
Sales and Refund
Same license for both iPadOS and macOS
It is a separate purchase, in the same way the Windows and macOS versions are distributed. Apple doesn’t allow developers to bundle apps between the Mac and iOS App Stores. Universal apps, introduced in 2020, are only supported for new apps released after 2020. Existing apps, such as iA Writer (since 2014), that were on the App Store before 2020, can’t be bundled together.
Do you have a trial period?
Unfortunately, Apple does not allow free trials for paid-upfront apps on the App Store. We’re happy to provide a free trial whenever we can (macOS, Windows, Android) as you can see on our download page.
Can I Get a Refund?
You may. To see if you are eligible and what steps to follow, please check our Refund Policy.
Discounts
Any discounts available?
Educational discounts are available for the purchase of 20 licenses or more, via the Apple School Manager.
Volume discounts are available for the purchase of 20 licenses or more, via the Apple Business Manager.
Apple’s App Store distribution does not support discounts on an individual basis, as much as we’d like to be able to offer that.
Does iA Writer go on sales?
We do not provide any discounts besides educational and volume purchases. iA Writer won’t be on sale for Black Friday and we do not follow any campaign in general.
App Store FAQ
iA Writer for iPadOS is distributed via Apple’s App Store. If you’ve purchased iA Writer and would like to reinstall it, but can’t find it in App Store, there are five possibilities:
1. Different Apple ID
Please log in using that Apple ID to install or upgrade Writer.
2. Got iA Writer for Mac instead of iPad
Please see Same license for both iPadOS and macOS?
3. Different regions/ country
Apple doesn’t carry over purchases from other regions so you may not see it in your Purchased history if you’ve changed regions since you originally bought the app.
4. The App Store has forgotten about this
Double-check that you’re logged in using the Apple ID you originally used to purchase, then click the Buy Now button. After entering your password you’ll see a dialog informing you you’ve already purchased the app, and there’s no charge.
5. You accidentally hid the app
It is possible to hide previously purchased apps. To unhide, follow the steps outlined in Apple’s Hiding and unhiding purchases support article.
Roadmap and Features
Do you have a roadmap?
We do not provide a roadmap nor give out timelines for unreleased features (beyond what has been publicly posted/commented on our blog).
However, we do document and share feedback with the appropriate team members. If there is a feature request you would like to submit, please feel free to reach us by email.
What are the differences between platforms?
All our platforms are developed natively and differ slightly regarding the features provided. You can learn more about that on our Features page.
Is there a web version?
We developed our apps on each platform natively (iOS/ iPadOS, macOS, Android, Windows). We are not planning on developing a web-based version of iA Writer at the moment.
What languages are supported?
Our app for iPadOS is currently localized* in En De Jp Fr Es It Ru Cn Kr Pt.
The Syntax Highlight feature is available for En De Fr Es It Ru.
Style Check is available for En De Fr.
Writer uses iPadOS System Autocorrect (Spell Check)**
* the app’s interface is adapted depending on the country/ language of the user.
** Presence of 3rd party spelling and grammar tools/ plugins (i.e. Antidote, Grammarly) may impair the functionality of system options.
Technical Questions
Encryption or pin-protection?
iA Writer for iPadOS works with plain text files, stored in folders readily accessible via the filesystem. This is a big difference with the Android version where the files are stored in a location not visible/accessible to your device’s filesystem (or other apps). This is why we have added PIN protection on Android only.
For the other platforms, locking the app itself would serve no purpose since anyone with access to the device would still be able to access the documents in a user’s Library. We don’t have any intention of implementing any features that provide a false sense of security/privacy to users.
Supported OS?
iA Writer for iOS 5.0+ is supported on iOS 12.0+. To allow us to focus on improving Writer and adding new features, we will consider dropping support for older operating systems once the majority of customers have migrated.
Redownload a previous version
You can always re-download past purchases from the Purchased section of the iPadOS App Store. Please check our dedicated section above App Store FAQ.
Data Privacy
iA Inc does not have access to any of the user’s content stored in iA Writer (text, images, and other files displayed in iA Writer’s Library).
We do collect only two types of data: Crash Reports and Anonymous Statistics.
You can learn more about that in our Privacy Policy.
Below are answers to common questions about iA Writer for Android.
For further help, please check our Support section or our Troubleshooting section.
The iA Support Team is always happy to assist when you can’t find your answer on our website. You can reach out to us by email.
We take a break on the weekends (JST), but during weekdays we aim to reply within 1-2 business days.
Google Play Store FAQ
Where is the app listing?
As announced here, iA Writer for Android is no longer available in the Google Play Store.
Can I download/buy the app directly from iA?
No. iA Writer for Android is no longer available for distribution or sale.
Can I re-install iA Writer?
No. Since iA Writer for Android is no longer listed in the Play Store it is not possible to newly install, or reinstall from your Play Store App Library.
Can I Get a Refund?
Cancellations for Android subscriptions are solely handled by Google via the Play Store. Find out more about cancelling subscriptions here.
Can I continue to use the app
The app continues to function (as-is) on devices where it is currently installed. Monthly and annual subscriptions continue to be valid until canceled.
Once a subscription is canceled, it may not be possible to resubscribe.
Data Privacy
iA Inc does not have access to any of the user’s content stored in iA Writer (text, images, and other files displayed in iA Writer’s Library).
We do collect only two types of data: Crash Reports and Anonymous Statistics.
You can learn more about that in our Privacy Policy.
Below are answers to common questions about iA Writer for Windows.
For further help, please check our Support section or our Troubleshooting section.
The iA Support Team is always happy to assist when you can’t find your answer on our website. You can reach out to us by email.
We take a break on the weekends (JST), but during weekdays we aim to reply within 1-2 business days.
Sales and Refund
Can I buy for a friend?
Yes! While you can download the trial from our website, our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders of iA Writer for Windows. Paddle provides all customer service inquiries and handles returns. You can access a checkout online from here.
Same license for both macOS and Windows?
It is a separate purchase, in the same way the iOS and Mac versions are distributed. You can learn more on our Pricing page.
Do you have a trial period?
Yes, we do! You have a 14-day FREE trial period when you download iA Writer from our website. After the end of the trial period, you will be requested to purchase and register your license to keep on using the app.
Can I get a refund?
You may. To see if you are eligible and what steps to follow, please check our Refund Policy.
Discounts
Any discounts for students/teachers?
We do offer a 15% educational discount! Eligible users can reach us directly by email providing one those validation:
– email sent from .ac, .edu or other institutional address
– attached copy of student or teaching identification
– attached letter of acceptance or proof of enrollment
Any discount for volume purchases?
We can offer discounts for volume purchases, please contact us by email for inquiries.
Does iA Writer ever go on sale?
We do not provide any discounts besides educational and volume purchases. iA Writer won’t be on sale for Black Friday and we do not run any campaigns in general.
License
Can I install on more than one PC?
Yes! iA Writer for Windows can be installed on PCs for which you are the owner or primary user (in case of work devices). If you experience issues licensing Writer on your PC, please send us an email so we can assist you.
Where is my License Code?
You can find your License Code and the email used to register within the app. Go to the menu Help → Registration Info
I didn’t receive my License Code
Sometimes, emails from our reseller Paddle can end up in your spam. Please double-check the spam and junk folders in your inbox
If you cannot find anything, you can reach out to Paddle Customer Service or our Support Team.
Roadmap and Features
Do you have a roadmap?
We do not provide a roadmap nor give out timelines for unreleased features (beyond what has been publicly posted/commented on our blog).
However, we do document and share feedback with the appropriate team members. If there is a feature request you would like to submit, please feel free to reach us by email.
What are the differences between platforms?
All our platforms are developed natively and differ slightly regarding the features provided. You can learn more about that on our Features page.
Is there a web version?
We developed our apps on each platform natively (iOS/ iPadOS, macOS, and Windows). We are not planning on developing a web-based version of iA Writer at the moment.
What languages are supported?
Our app for Windows is currently localized* in En De Jp Fr Es.
The Syntax Highlight feature is available for En.
Style Check is available for En De Fr.
Spell Check is available for En(US) Fr De It Es (more support available by adding spell-checking).
* the app’s interface is adapted depending on the country/ language of the user.
Technical Questions
Supported OS?
iA Writer for Windows is supported on Windows 7+, 64bit. We do not offer a 32-bit version. To allow us to focus on improving Writer and adding new features, we will consider dropping support for older operating systems once the majority of customers have migrated.
Redownload a previous version
It is not possible to re-download non-current versions. The latest version is always available here: iA Writer for Windows
I want to make iA Writer the default to open .md files
This can be done in Windows Settings. From inside Settings, choose “Apps” → “Default Apps” → “Choose default apps by file type”. Then scroll to the .md filetype and assign iA Writer.
If you have a touch-capable screen, Windows defaults to displaying menus popping up on the left so they are not occluded by a tapping right hand. If you wish to have them appear on the right instead, you can modify your Windows 10 tablet settings.
Data Privacy
iA Inc does not have access to any of the user’s content stored in iA Writer (text, images, and other files displayed in iA Writer’s Library).
We do collect only two types of data: Crash Reports and Anonymous Statistics.
You can learn more about that in our Privacy Policy.
Help 
Sales and Refund
Discounts
App Store FAQ
Roadmap and Features
Technical Questions
Data Privacy
Google Play Store FAQ
License