iA / Presenter / Support / Help

Purchase & Payments

Presenter marks the first app sold and distributed directly by iA. With the support of our payment processing partner, Stripe, we can offer our app to the widest possible audience, on the most favorable terms.

The purchase flow is different from an app store, but we’ve made it just as simple. Here’s what you can expect:

The Purchase Flow

Buy Page

Purchase Options


Thank You

License Email

Buy Page

iA Presenter Purchase and Payments

Whether you’ve landed directly on the Buy page for Presenter or arrived there via the Buy Now button in the trial app, you’re in the right place.

Purchase Options

iA Presenter Purchase and Payments

The next step in the process will be to select between purchasing or subscribing to iA Presenter.

Pricing is localized where available and $USD is shown in markets where regional pricing is not available. It is not possible to select or change the currency manually.


After selecting your desired option you’ll arrive at the checkout page hosted by our payment processor, Stripe.

iA Presenter Purchase and Payments

On the left side you can confirm pricing details. Users with an educational purchase link will be able to enter their unique code here.

On the right side you’ll see the payment options available in your region. Broadly speaking we accept:

Card Payments

iA Presenter Purchase and Payments

Major Debit/Credit cards including Visa, Mastercard American Express, Diners, China Union Pay and JCB.

Cartes Bancaires (popular in France) is also accepted.

Cards/issuing bank must explicitly support recurring payments for subscription options in some markets.

Payment Wallets

iA Presenter Purchase and Payments

Alipay, Apple Pay, Google Pay, Paypal, WeChat Pay and Link (Stripe).

Note that some payment methods may not be available in all markets or when using some browsers. If you do not see a payment method you would expect to, please try your purchase in a different browser. If you have any issues or questions, please click this link to contact us: Payment Question

Purchase for Business

In some markets users purchasing Presenter for a business may be eligible to designate the purchase for tax purposes. This will provide the user with a reverse charge invoice. (See an example of a reverse charge invoice)

This is handled entirely by Stripe and requires the user enter verifiable VAT information.

Where eligible users will be able to select I’m purchasing as a business option and enter their information.

If confirmed you will see a 0.00 entry in Tax line. Note total does not change as this is processed as a reverse charge transaction.

Businesses with multiple users are encouraged to reach out to explore organizational purchase options. Click here to inquire

Thank You!

iA Presenter Purchase and Payments

After completing the Stripe checkout you’ll be redirected to a ‘Thank You’ page welcoming you to Presenter. Here you can:

  1. Confirm the email address your license has been sent to and change it if incorrect
  2. Download Presenter if you have not already done so
  3. Subscribe to iA Newsletters to be kept in the loop

Before closing this window it is a good idea to check your inbox (or spam/junk folders) for your license email.

License Email

iA Presenter Purchase and Payments

Within 10 minutes of purchase you should receive an email with your new license key. This unlocks the full capability of Presenter.

If you’ve already downloaded Presenter, the quickest way to get up and running is to click the activation button which will complete the licensing process in-app for you.

We highly recommend that you save this email! In future this will allow you to:

  1. Quickly retrieve your key1
  2. Re-download iA Presenter on a new Mac
  3. Activate Presenter on a new Mac with just one click
  4. Manage subscription and payment details via direct accounts.ia.net link
  5. Reply to iA Support directly with key details included (helps shorten our response time to you)

After Purchase

We aim to make purchasing and maintaining Presenter as simple as possible. After purchasing the app you can use access your dedicated account page at accounts.ia.net.

iA Presenter Purchase and Payments

You can log in by entering your product key, or you can use the accounts.ia.net link in the License Key email to take you there directly.

Once logged in you’ll be directed to your dashboard in Stripe where you can manage various aspects of your account.

iA Presenter Purchase and Payments

Available functions depend on purchase or subscription option but in general you can:

  1. Update/Cancel subscription
  2. Update or change payment methods
  3. Update change billing information
  4. Access invoice and receipt (including options to download)

Clicking the update or open links/icons will allow you to access or update the relevant info.

Easily print or download your invoices and receipts to keep for your own records.

Of course if you have any issues with purchasing or payments our support team is just an email away. Please click this link to send us a message: Purchase & Payments Question

  1. You can also copy your key to a secure password app so that you’ll always have it handy. 

Contact Us

If you are experiencing a problem that our support section doesn’t solve please reach out to us. We take a break on the weekends (JST), but during weekdays we aim to reply within 1-2 business days.



More than 50% of the requests we receive have their answer here. Please check it before reaching out.


A simple guide on how to quickly fix the most common issues.

Purchase & Payments

Buying Presenter, managing subscriptions, and after-purchase options like downloading receipts.

Version History

Scroll through the history of Presenter, update by update, since the beta version.


If you find areas of our app where we could provide a more inclusive experience, we'd love to hear from you.

Privacy Policy

The Privacy Policy for the iA Presenter software product family by Information Architects, Inc.