We are working hard to make Presenter beta stable and reliable, but sometimes problems occur.
First of all, if you are not able to install Presenter on your machine, please be aware of the minimum requirements:
Many issues can be resolved by closing an affected app and/or restarting the device.
Please try this as a first step for troubleshooting any issue.
Reinstalling iA Presenter may resolve issues with the app. Prior to uninstalling the app, please:
Not lucky in finding a solution here? Please send us a bug report. The more details it contains, the faster it will be processed. 😉
Please try to include:
If you have missed the chance to copy/paste or send the crash report when it popped up, you might be able to retrieve it from: Finder → Applications → Utilities → Console → Crash Reports.
More than 50% of the requests we receive have their answer here. Please check it before reaching out.
Scroll through the history of Presenter, update by update, since the beta version.
A simple guide on how to quickly fix the most common issues.
If you find areas of our app where we could provide a more inclusive experience, we'd love to hear from you.