iA / Presenter / Support / Help

Troubleshooting

We’re working hard to make iA Presenter reliable and stable. But when things go wrong, there’s usually a way to fix it.

Can’t install Presenter? Make sure your Mac is running Big Sur-version 11 or a more recent release. Otherwise try these troubleshooting steps:

Restarting Your Mac

Many issues can be resolved by closing the app, restarting your Mac, then running Presenter again. Do this before you start troubleshooting any issue.

Do a Clean Install

Reinstalling iA Presenter can resolve many issues. Before you uninstall, please:

Back up any files and custom themes you created, since they will be deleted in the process
Use AppCleaner to remove all files related to Presenter. This can be far more effective than simply deleting the app
Restart your Mac
Download iA Presenter from the link you received by email when purchasing it, then install it again

Send a Bug Report

If reinstalling doesn’t work, please send us a bug report. The more details it contains the faster it will be processed.

Try to include:

macOS version and build number
iA Presenter version and build number (you can find this in “About iA Presenter”)
Steps your already took to resolve the issue
Error messaging or codes (if any)
A crash report (if any—see below)
A sample file
A screen recording or screenshots, if possible

Sharing Crash Reports

Apple gives you the option to share your data with app developers, including crash reports. To enable data sharing with developers, go to:

 Apple menu → System Settings
Click Privacy & Security in the sidebar
Click Analytics & Improvements on the right
Turn on Share with app developers

If you missed the chance to record or send a crash report when it popped up, you may be able to retrieve it from: Finder → Applications → Utilities → Console → Crash Reports.

Contact Us

If you are experiencing a problem that our support section doesn’t solve please reach out to us. We take a break on the weekends (JST), but during weekdays we aim to reply within 1-2 business days.

Help

FAQ

More than 50% of the requests we receive have their answer here. Please check it before reaching out.

Troubleshooting

Troubleshooting tips for iA Presenter for Mac.

Purchase & Payments

How to buy iA Presenter, manage subscriptions, get receipts and invoices, and update your details.

Version History

A full history of iA Presenter versions for Mac, starting with the beta.

Accessibility

If you find areas of our app where we could provide a more inclusive experience, we'd love to hear from you.

Privacy Policy

The Privacy Policy for the iA Presenter software product family by Information Architects, Inc.