iA / Presenter / Support / Help


We are working hard to make Presenter stable and reliable, but sometimes problems occur.

First of all, if you are not able to install Presenter on your machine, please be aware that the minimum requirement for Mac is Big Sur-version 11.

Below are some basic troubleshooting steps to try first if you have problems with the app.


Many issues can be resolved by closing an affected app and/or restarting the device.

Please try this as a first step for troubleshooting any issue.

Clean Install of the App

Reinstalling iA Presenter may resolve issues with the app. Prior to uninstalling the app, please:

  1. Backup any files/Custom Themes you have created as they will be deleted in the process
  2. Use the AppCleaner software to remove all files related to Presenter. This can make a big difference over simply deleting the app
  3. Restart computer
  4. Download iA Presenter from the link you received by email when purchasing it

Send a Bug Report

Not lucky in finding a solution here? Please send us a bug report. The more details it contains, the faster it will be processed. 😉

Please try to include:

Crash Report

Apple gives you the option to share your data with app developers, allowing us to receive crash reports. To enable data sharing with developers, please go to:

If you have missed the chance to copy/paste or send the crash report when it popped up, you might be able to retrieve it from: Finder → Applications → Utilities → Console → Crash Reports.

Contact Us

If you are experiencing a problem that our support section doesn’t solve please reach out to us. We take a break on the weekends (JST), but during weekdays we aim to reply within 1-2 business days.



More than 50% of the requests we receive have their answer here. Please check it before reaching out.


A simple guide on how to quickly fix the most common issues.

Purchase & Payments

Buying Presenter, managing subscriptions, and after-purchase options like downloading receipts.

Version History

Scroll through the history of Presenter, update by update, since the beta version.


If you find areas of our app where we could provide a more inclusive experience, we'd love to hear from you.

Privacy Policy

The Privacy Policy for the iA Presenter software product family by Information Architects, Inc.