Troubleshooting

We are working hard to make Presenter stable and reliable, but sometimes problems occur.

First of all, if you are not able to install Presenter on your machine, please be aware that the minimum requirement for Mac is Big Sur-version 11.

Below are some basic troubleshooting steps to try first if you have problems with the app.

Restarting

Many issues can be resolved by closing an affected app and/or restarting the device.

Please try this as a first step for troubleshooting any issue.

Clean Install of the App

Reinstalling iA Presenter may resolve issues with the app. Prior to uninstalling the app, please:

1. Backup any files/Custom Themes you have created as they will be deleted in the process
2. Use the AppCleaner software to remove all files related to Presenter. This can make a big difference over simply deleting the app
3. Restart computer
4. Download iA Presenter from the link you received by email when purchasing it

Send a Bug Report

Not lucky in finding a solution here? Please send us a bug report. The more details it contains, the faster it will be processed. 😉

Please try to include:

• macOS + build in use
• iA Presenter version + build number (you can find it under “About iA Presenter”)
• steps already taken to resolve the issue
• error messaging or codes (if any)
• crash report (if any)
• a sample file
• a screen recording or screenshots whenever possible

Crash Report

Apple gives you the option to share your data with app developers, allowing us to receive crash reports. To enable data sharing with developers, please go to:

•  Apple menu → System Settings
• Click Privacy & Security in the sidebar
• Click Analytics & Improvements on the right
• Turn on Share with app developers

If you have missed the chance to copy/paste or send the crash report when it popped up, you might be able to retrieve it from: Finder → Applications → Utilities → Console → Crash Reports.

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