iA / Presenter / Support / Help


Below are answers to common questions about iA Presenter for Mac.

For further help, please check our Support section or our Troubleshooting section.

The iA Support Team is always happy to assist when you can’t find your answer on our website. You can reach out to us by email. We take a break on the weekends (JST), but during weekdays we aim to reply within 1-2 business days.

Sales and Refund Discounts License Roadmap and Features Technical Questions Data Privacy

Sales and Refund

Bundle license for both Writer and Presenter?

No, they are separate purchases. You can learn more on our Pricing page.

Available in the App Store?

So far, Presenter is available for purchase from our website only. We would like to add it to the App Store in the future, if possible.

Do you have a trial period?

Yes, we do! You have a 14-day FREE trial period. At the end of the trial period, you will be requested to purchase the app to keep on using it.

Payment Options

Depending on your country’s availability and the methods configured on your devices, you can buy Presenter using credit cards, Apple Pay, Google Pay, Alipay, WeChat Pay, Link, and PayPal.

Get an Invoice

You can manage your iA Presenter License and access invoices and receipts from your iA dashboard. Your license key is required to access your dashboard. If you’ve misplaced it, our Support Team will assist you.

Can I Get a Refund?

You may. To see if you are eligible and what steps to follow, please check our Refund Policy.


Any discounts available?

A 60% educational discount (for students and teachers) is available on a yearly subscription. To get Presenter for free as a student, consider asking your school to purchase a Presenter license. We offer attractive deals for schools that buy multiple licenses. More on our Pricing page.

Does Presenter go on sales?

We do not provide any discounts besides educational purchases. iA Presenter won’t be on sale for Black Friday and we do not follow any campaign in general.


Can I install on more than one PC?

Yes. One account covers one person, usable on different machines, as long as it is on the same platform (licenses are sold separately for Mac and iPhone & iPad).

Where is my License code?

Your license code has been sent to you by email when purchasing the app. If you haven’t kept it, you can reach out to our Support Team for retrieving it. Please let us know which email address has been used at the time of purchasing Presenter.

I didn’t receive my License code

Sometimes, emails from our sales platform can end up in your spam. Please double-check the spam and junk folders in your inbox. If you cannot find anything in your spam, reach out to our Support Team.

Roadmap and Features

Do you have a roadmap?

We do not provide a roadmap nor give out timelines for unreleased features (beyond what has been publicly posted/commented on our blog). However, we do document and share feedback with the appropriate team members. If there is a feature request you would like to submit, please feel free to reach us by email.

Is there a web version?

We developed our apps on each platform natively. We are not planning on developing a web-based version of iA Presenter at the moment.

What languages are supported?

The interface is available in English. Spelling, Autocorrect, and Grammar are System-Based. The presentation’s content can be in any Left To Right language. More here.

Technical Questions

Supported OS?

iA Presenter 1 is supported on macOS 11 (Big Sur) and above.

Available on Windows/Linux?

The app is currently available on macOS and is being under development for iOS. We’d love to expand it to other platforms, but it is too early to make such plans now.

Is the app sandboxed?

One of the advantages of buying apps from the App Store is to enjoy the sandboxing system of Apple. Note that Presenter is itself sandboxed. You can verify this in the Activity Monitor.

Data Privacy

iA Inc. does not have access to any of the user’s content stored in iA Presenter. We collect only two types of data: Crash Reports and Anonymous Statistics. You can learn more about that in our Privacy Policy.

Contact Us

If you are experiencing a problem that our support section doesn’t solve please reach out to us. We take a break on the weekends (JST), but during weekdays we aim to reply within 1-2 business days.



More than 50% of the requests we receive have their answer here. Please check it before reaching out.


A simple guide on how to quickly fix the most common issues.

Purchase & Payments

Buying Presenter, managing subscriptions, and after-purchase options like downloading receipts.

Version History

Scroll through the history of Presenter, update by update, since the beta version.


If you find areas of our app where we could provide a more inclusive experience, we'd love to hear from you.

Privacy Policy

The Privacy Policy for the iA Presenter software product family by Information Architects, Inc.