Here you’ll find answers to common questions about iA Presenter for Mac.
For further help, please check our support pages or our Troubleshooting section.
The iA support team is there to help if can’t find answers on our website. You can reach out to us by email. During weekdays (JST) we aim to reply within 1-2 business days, but we take a break over weekends.
No, they are separate purchases—find out more on our pricing page.
So far, Presenter is only available for purchase from our website. We may add it to the App Store in the future.
Yes, you get a 14-day free trial period. When it expires, you’ll be asked to buy Presenter to keep on using it.
You can buy Presenter using a credit card, Apple Pay, Google Pay, Alipay, WeChat Pay, Link, and PayPal. Keep in mind that these options may depend on whether Presenter is available in your country, and which payment methods are available to you.
Yes. You can manage your iA Presenter license, and access invoices as well as receipts from your iA dashboard. You need your Presenter license key to access your iA dashboard. If you can’t find it, our support team will be happy to help.
Take a look at our refund policy to find out whether you’re eligible and what steps to follow.
A 60% educational discount (for students and teachers) is available on a yearly subscription. To get Presenter for free as a student, consider asking your school to purchase a Presenter license. We offer attractive deals for schools that buy multiple licenses. Find out more on our pricing page.
We don’t offer discounts, except for educational purchases (see above). iA Presenter won’t be on sale on Black Friday, and we generally don’t run campaigns either.
Yes. One account covers one person, who can use Presenter on different devices as long as they’re on the same platform, like Windows or iOS, for example. Licenses for Mac, iPhone and iPad are sold separately.
Your license key is sent to you by email when you purchase the app. If you’ve lost your license, reach out to our support team for help retrieving it. Let us know which email you used to purchase Presenter.
First, double-check your email spam or junk folders. If your license key isn’t there either, get in touch with our support team.
We don’t provide a roadmap or publish timelines for unreleased features, beyond what we talk about on our blog.
However, we do document and share feedback with our team members. If you’d like to request a feature, send us an email with the specifics.
No. We develop our apps natively for each platform. We don’t currently have plans to develop a web-based version of iA Presenter.
The interface is available in English. Spelling, autocorrect, and grammar are system based. The presentation’s text can be in any left-to-right language. More about languages here.
iA Presenter is supported on macOS 11 (Big Sur) and above.
No. Presenter is currently available on macOS, while the iOS and iPadOS versions are in beta. We’d love to expand into other platforms, but it’s too early to make such plans now.
One of the advantages of buying apps from the App Store is Apple’s sandboxing system. Presenter is itself sandboxed—you can verify this in the Activity Monitor.
iA does not have access to any content you store in iA Presenter. We collect two types of data: Crash reports and anonymous statistics. You can learn more about that in our Privacy Policy.
If you are experiencing a problem that our support section doesn’t solve please reach out to us. We take a break on the weekends (JST), but during weekdays we aim to reply within 1-2 business days.
Help
More than 50% of the requests we receive have their answer here. Please check it before reaching out.
A simple guide on how to quickly fix the most common issues.
Buying Presenter, managing subscriptions, and after-purchase options like downloading receipts.
Scroll through the history of Presenter, update by update, since the beta version.
If you find areas of our app where we could provide a more inclusive experience, we'd love to hear from you.
The Privacy Policy for the iA Presenter software product family by Information Architects, Inc.
Discounts
Roadmap and Features
Technical Questions
Data Privacy