iA / Presenter / Support / Help / Troubleshooting

Troubleshooting iPad

Presenter for iPhone and iPad is currently in beta testing. Sign up for the waitlist here.

We’re working hard to make iA Presenter reliable and stable. But when things go wrong, there’s usually a way to fix it.

Can’t install Presenter? Make sure your iPhone is running iPadOS 15 or a more recent release. Otherwise try these troubleshooting steps:

Restarting Your iPad

Many issues can be resolved by closing the app, restarting your iPad, then running Presenter again. Do this before you start troubleshooting any issue.

Common Fixes

Make a new presentation and see if the problem persists
Restart your device (hold down the Power button for a few seconds, slide to power down, then repeat to start)
Try reinstalling Presenter
- Make sure you’ve backed up locally stored documents, and that your cloud-based documents are synced
- Tap and hold the Presenter icon, then tap Remove App
- Reinstall iA Presenter from the email you received when purchasing it, containing the download link and license key

Send a Bug Report

If reinstalling doesn’t work, please send us a bug report. The more details it contains the faster it will be processed.

Try to include:

iPadOS and build number
iA Presenter version and build number
Steps you already took to resolve the issue
Error messaging or codes (if any)
A crash report (if any—see below)
A sample file
A screen recording or screenshots, if possible

Sharing Crash Reports

Apple gives you the option to share your data with app developers, including crash reports. To enable data sharing with developers, go to:

System Settings → Privacy & Security → Analytics & Improvements
Turn on Share iPad Analytics
Turn on Share With App Developers

Contact Us

If you are experiencing a problem that our support section doesn’t solve please reach out to us. We take a break on the weekends (JST), but during weekdays we aim to reply within 1-2 business days.

Troubleshooting

Troubleshooting Mac

We’re working hard to make iA Presenter reliable and stable. But when things go wrong, there’s usually a way to fix it. Can’t install Presenter? Make sure your Mac is running Big Sur-version 11 or a more recent release. Otherwise try these troubleshooting steps: Restarting Your Mac Many issues can be resolved by closing the

Troubleshooting iPhone

Troubleshooting tips for iA Presenter for iPhone.

Troubleshooting iPad

Troubleshooting tips for iA Presenter for iPad.