Troubleshooting

We’re working hard to make iA Presenter reliable and stable. But when things go wrong, there’s usually a way to fix it.

Can’t install Presenter? Make sure your Mac is running macOS 12 (Monterey) or a later release. Otherwise try these troubleshooting steps:

Restarting Your Mac

Many issues can be resolved by closing the app, restarting your Mac, then running Presenter again. Do this before you start troubleshooting any issue.

Do a Clean Install

Reinstalling iA Presenter can resolve many issues. Before you uninstall, please:

1. Back up any files and custom themes you created, since they will be deleted in the process
2. Use AppCleaner to remove all files related to Presenter. This can be far more effective than simply deleting the app
3. Restart your Mac
4. Download iA Presenter from the link you received by email when purchasing it, or from the App Store (Purchases section), then install it again

Send a Bug Report

If reinstalling doesn’t work, please send us a bug report.
The more details it contains the faster it will be processed.

Try to include:

• macOS version and build number
• iA Presenter version and build number (you can find this in “About iA Presenter”)
• Steps your already took to resolve the issue
• Error messaging or codes (if any)
• A crash report (if any—see below)
• A sample file
• A screen recording or screenshots, if possible

Sharing Crash Reports

Apple gives you the option to share your data with app developers, including crash reports. To enable data sharing with developers, go to:

•  Apple menu → System Settings
• Click Privacy & Security in the sidebar
• Click Analytics & Improvements on the right
• Turn on Share with app developers

If you missed the chance to record or send a crash report when it popped up, you may be able to retrieve it from:
Finder → Applications → Utilities → Console → Crash Reports.

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