From December 2025, signing in to iA Presenter will be easier thanks to our new iA Account system.
Originally, registering Presenter required a license key, which sometimes caused confusion and sign in issues. Our goal is to make access easier by removing license keys, passwords, and anything else you would need to remember.
From now on, to sign in to Presenter, simply enter your email address in the app. We will send a one time code to your email. Enter the code and you are in.
Our support team is always happy to help when you cannot find answers on our website. You can reach out to us by email. We take a break on weekends JST, but on weekdays we aim to reply within one to two business days.
Yes. Only the email address used at purchase will unlock the app. If you enter a different email address, the app will switch to a seven day trial mode.
Please email our support team with your account details so we can assist.
We will need to complete a few verification steps to resolve this. Please email our support team so we can assist you.
Presenter requires internet access for license verification. Please try to sign in once you are connected to the internet and have access to your email inbox.
Presenter periodically checks registration in the background when an internet connection is available. If you regularly work with an internet connection, you should not need to sign in again.
If you have not connected to the internet for an extended period, you may need to sign in again to revalidate your registration.
Please check your inbox and your spam folder. If the code is not there, you can request a new one by pressing the Resend button.
One time codes are valid for five minutes from the time they are issued. Please enter the code as soon as you receive it.
If more than five minutes have passed, request a new code using the Resend button.
No. Each code can only be used once.
If you are experiencing a problem that our support section doesn’t solve please reach out to us. We take a break on the weekends (JST), but during weekdays we aim to reply within 1-2 business days.
Support