Troubleshooting

We’ve worked hard to make iA Writer for iPadOS stable and reliable, but sometimes problems occur.

Below are some basic troubleshooting steps to try first if you have problems with the app.

Recover Old Versions

If some of your changes are lost, a file is overwritten with an outdated version, or you accidentally delete a file, you may still be able to recover an earlier version of your document:

Browse Backups

Access local backups of your edited files. In the Library, long press on a document, folder or Location then choose Browse Backups to see backed up documents.

• Tap a timestamp then Restore to restore file to Library

iCloud

Access prior versions of a document. In the Library, gently swipe a file to the left, tap More… and then choose Browse Versions to see all previously saved version of the current document.

• Tap a single version then Revert to roll back to that version
• Tapping the current version along with others will keep the current file as-is, while creating new files with the older version contents
• You can also restore deleted files at icloud.com. Sign in with your Apple ID, then:

• Click Data Recovery → Restore Files
  or;
• Click Drive icon → Recently Deleted

For the most up to date instructions on using iCloud recovery, please see the following Apple resource.

It’s very important to us that your data is safe, and we hope you will not have to use these recovery techniques.

As your document may appear missing for other reasons (such as changing iCloud settings), if you have any problems like this please try the following suggestions.

Common Fixes

1. Make a new document and see if the problem persists
2. Restart your device (hold down the Power button for a few seconds, slide to power down, then repeat to start)
3. If you’re having iCloud problems, please read our article iCloud Troubleshooting
4. Try reinstalling Writer

• Make sure you’ve backed up locally stored documents using iTunes file sharing (if you don’t use iCloud), and that your cloud-based documents are synced
• Tap and hold the iA Writer icon, then tap Remove App
• Reinstall iA Writer from the App Store under Purchased apps section

Send a Bug Report

Not lucky in finding a solution here? Please send us a bug report.
The more details it contains, the faster it will be processed. 😉

Please try to include:

• iPadOS + build in use
• iA Writer version + build number
• steps already taken to resolve the issue
• error messaging or codes (if any)
• crash report (if any)
• a sample file
• a screen recording or screenshots whenever possible

Crash Report

Apple gives you with the option to share your data with app developers, allowing us to receive crash reports.
To enable data sharing with developers:

• go to System Settings → Privacy & Security → Analytics & Improvements
• Turn on Share iPad Analytics
• Turn on Share With App Developers

Help