We’ve worked hard to make iA Writer for Windows stable and reliable, but sometimes problems occur.
Below are some basic troubleshooting steps to try first if you have problems with the app.
Many issues can be resolved by closing an affected app and restarting the device. Please try this as a first step for troubleshooting any issue.
Reinstalling iA Writer may resolve issues with the app. Prior to uninstalling the app, please verify all current progress has been saved.
You can:
*Please check your documents stored in Dropbox and Google Drive have correctly synced by logging in to their web console or verify in their file storage apps.
Control Panel > Add/Remove Programs and remove iA Writer from therelibrary.json and user_settings.json files found in: C:\Users\{your username}\AppData\Roaming\iA Writer*It’s important to make sure certain folders are deleted/created properly so make sure to complete each step.
From time to time connectivity issues or other problems can cause issues with cloud storage Locations. In general even if you cannot access a document in-app or have inadvertently deleted a file, you should be able to recover these from the service’s app or web console.
For specific instructions please select the service below:
Dropbox | Google Drive | iCloud | OneDrive
An internet connection is required to access, or synchronize files stored in cloud locations. Please ensure that your device has a proper internet connection.
If you are still unable to access documents please attempt to add and remove the Location or folder from iA Writer’s Library:
Please email us and include the following details so that we can best support you:
iA Writer for Windows requires .NET version 4.6.2. This is a free download provided by Microsoft.
iA Writer 1.2 added a brand new engine to render the Preview, so you may be missing a required component from Microsoft. Most systems have this component by default, but it appears a select few do not.
If you don’t see anything when launching the app, please try installing the x64 version of the component from Microsoft.
If you are experiencing a problem that our support section doesn’t solve please reach out to us. We take a break on the weekends (JST), but during weekdays we aim to reply within 1-2 business days.
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