iA / Writer / Support / Help / Troubleshooting

Trouble-Shooting Android

We are working hard to make iA Writer for Android stable and reliable, but sometimes problems occur.

Below are some basic troubleshooting steps to try first if you have problems with the app.

Note: iA Writer for Android 1.5.2 is no longer updated or supported. Please consider installing iA Writer 2.x, our latest Android app.

Restarting

Many issues can be resolved by closing an affected app and restarting the device. Please try this as a first step for troubleshooting any issue.

Backing Up Documents

Device

Documents stored here are stored in-app and will be removed if the app is uninstalled prior to backing up or transferring.

To back up documents stored here please use ExportPlain Text

Alternatively you can use Transfer: Dropbox or Transfer: Google Drive to transfer your documents to a connected cloud storage Location.

Reinstalling App

Reinstalling iA Writer may resolve issues with the app. Prior to uninstalling the app, please:

To reinstall iA Writer for Android:

  1. Tap and hold the iA Writer icon
  2. Select “Uninstall”
  3. Restart device
  4. Launch Google Play Store app
  5. Search “iA Writer” or reinstall from My Apps section

Dropbox | Google Drive

From time to time connectivity issues or other problems can cause issues with cloud storage Locations. In general even if you cannot access a document in-app or have inadvertently deleted a file, you should be able to recover these from the service’s app or web console.

For specific instructions please select the service below:

Dropbox | Google Drive

An internet connection is required to access, edit or save files in cloud locations. Please ensure that your device has a proper connection by verifying wifi or cellular connections.

If you are still unable to access documents please attempt to unlink and relink the desired Location by:

  1. Long-pressing on Location
  2. Selecting “Unlink”
  3. Quit iA Writer and restart device
  4. Launch iA Writer and relink Location

Where are my files?

Device

Work with files stored inside the app. This location is not visible/accessible to your device’s filesystem or other apps. When the app is PIN protected, content stored here cannot be accessed without inputting the PIN.

Note that uninstalling or deleting iA Writer or clearing app storage (Android settings) will delete any documents stored in “Device”! Please transfer or export documents from this Location prior to uninstalling/deleting the app.

Dropbox

Work with files stored in a Dropbox folder. On first use you will be prompted to enter Dropbox credentials and approve iA Writer access to link your account.

Google Drive

Work with files stored in a Google Drive folder. On first use you will be prompted to grant access to Contacts to link your associated Google account.

Long pressing on files or folders in any Location will present options to Transfer documents to another working Location.

Help! I’m trapped in my document

When writing, iA Writer hides the menu so that you can focus on your text. You can reveal the menu in any one of the following ways:

Tapping Back (top left) will return you to the Document List.

Troubleshooting

Trouble-Shooting Mac

We’ve worked hard to make iA Writer for Mac stable and reliable, but sometimes problems occur. Below are some basic troubleshooting steps to try first if you have problems with the app. Common Fixes Try making a new document and seeing if the problem persists Try restarting Writer for Mac If you’re having problems with

Trouble-Shooting iPhone

We’ve worked hard to make iA Writer for iOS stable and reliable, but sometimes problems occur. Below are some basic troubleshooting steps to try first if you have problems with the app. Recover Old Versions If some of your changes are lost, a file is overwritten with an outdated version, or you accidentally delete a

Trouble-Shooting iPad

We’ve worked hard to make iA Writer for iPadOS stable and reliable, but sometimes problems occur. Below are some basic troubleshooting steps to try first if you have problems with the app. Recover Old Versions If some of your changes are lost, a file is overwritten with an outdated version, or you accidentally delete a

Trouble-Shooting Android

We are working hard to make iA Writer for Android stable and reliable, but sometimes problems occur. Below are some basic troubleshooting steps to try first if you have problems with the app. Note: iA Writer for Android 1.5.2 is no longer updated or supported. Please consider installing iA Writer 2.x, our latest Android app.

Trouble-Shooting Windows

We’ve worked hard to make iA Writer for Windows stable and reliable, but sometimes problems occur. Below are some basic troubleshooting steps to try first if you have problems with the app. Restarting Many issues can be resolved by closing an affected app and restarting the device. Please try this as a first step for