We are working hard to make iA Writer for Android stable and reliable, but sometimes problems occur.
Below are some basic troubleshooting steps to try first if you have problems with the app.
Note: iA Writer for Android 1.5.2 is no longer updated or supported. Please consider installing iA Writer 2.x, our latest Android app.
We are aware of issues with purchase recognition on Onyx devices such as Boox tablets. So far, it isn’t clear if this is a device or OS specific issue.
iA Writer for Android has recently been updated to the latest Google Play Billing Library, as required for sale/distribution in the Play Store.
If you have not already done so, you will want to make sure your device’s Google Play Store and Google Play Services are updated. Here are the Google resources for doing this:
Some Onyx devices are not Google Play Protect Certified by default. This also could be the cause behind this purchase recognition problem. The Onyx Support Site has listed troubleshooting steps in this case: Device isn’t Google Play Protect Certified.
Many issues can be resolved by closing an affected app and restarting the device. Please try this as a first step for troubleshooting any issue.
Documents stored here are stored in-app and will be removed if the app is uninstalled prior to backing up or transferring.
To back up documents stored here please use ⋮ → Export → Plain Text
Alternatively you can use Transfer: Dropbox or Transfer: Google Drive to transfer your documents to a connected cloud storage Location.
Reinstalling iA Writer may resolve issues with the app. Prior to uninstalling the app, please:
From time to time connectivity issues or other problems can cause issues with cloud storage Locations. In general even if you cannot access a document in-app or have inadvertently deleted a file, you should be able to recover these from the service’s app or web console.
For specific instructions please select the service below:
An internet connection is required to access, edit or save files in cloud locations. Please ensure that your device has a proper connection by verifying wifi or cellular connections.
If you are still unable to access documents please attempt to unlink and relink the desired Location by:
Work with files stored inside the app. This location is not visible/accessible to your device’s filesystem or other apps. When the app is PIN protected, content stored here cannot be accessed without inputting the PIN.
Note that uninstalling or deleting iA Writer or clearing app storage (Android settings) will delete any documents stored in “Device”! Please transfer or export documents from this Location prior to uninstalling/deleting the app.
Work with files stored in a Dropbox folder. On first use you will be prompted to enter Dropbox credentials and approve iA Writer access to link your account.
Work with files stored in a Google Drive folder. On first use you will be prompted to grant access to Contacts to link your associated Google account.
Long pressing on files or folders in any Location will present options to Transfer documents to another working Location.
When writing, iA Writer hides the menu so that you can focus on your text. You can reveal the menu in any one of the following ways:
Tapping Back (top left) will return you to the Document List.
If you are experiencing a problem that our support section doesn’t solve please reach out to us. We take a break on the weekends (JST), but during weekdays we aim to reply within 1-2 business days.
Troubleshooting
We’ve worked hard to make iA Writer for Mac stable and reliable, but sometimes problems occur. Below are some basic troubleshooting steps to try first if you have problems with the app. Common Fixes Try making a new document and seeing if the problem persists Try restarting Writer for Mac If you’re having problems with
We’ve worked hard to make iA Writer for iOS stable and reliable, but sometimes problems occur. Below are some basic troubleshooting steps to try first if you have problems with the app. Recover Old Versions If some of your changes are lost, a file is overwritten with an outdated version, or you accidentally delete a
We’ve worked hard to make iA Writer for iPadOS stable and reliable, but sometimes problems occur. Below are some basic troubleshooting steps to try first if you have problems with the app. Recover Old Versions If some of your changes are lost, a file is overwritten with an outdated version, or you accidentally delete a
We are working hard to make iA Writer for Android stable and reliable, but sometimes problems occur. Below are some basic troubleshooting steps to try first if you have problems with the app. Note: iA Writer for Android 1.5.2 is no longer updated or supported. Please consider installing iA Writer 2.x, our latest Android app.
We’ve worked hard to make iA Writer for Windows stable and reliable, but sometimes problems occur. Below are some basic troubleshooting steps to try first if you have problems with the app. Restarting Many issues can be resolved by closing an affected app and restarting the device. Please try this as a first step for