iA / Writer / Support / Help / Troubleshooting

Trouble-Shooting iPhone

We’ve worked hard to make iA Writer for iOS stable and reliable, but sometimes problems occur.

Below are some basic troubleshooting steps to try first if you have problems with the app.

Recover Old Versions

If some of your changes are lost, a file is overwritten with an outdated version, or you accidentally delete a file, you may still be able to recover an earlier version of your document:

Browse Backups

Access local backups of your edited files. In the Library, long press on a document, folder or Location then choose Browse Backups to see backed up documents.

iCloud

Access prior versions of a document. In the Library, gently swipe a file to the left, tap More… and then choose Browse Versions to see all previously saved version of the current document.

For the most up to date instructions on using iCloud recovery, please see the following Apple resource.

It’s very important to us that your data is safe, and we hope you will not have to use these recovery techniques.

As your document may appear missing for other reasons (such as changing iCloud settings), if you have any problems like this please try the following suggestions.

Common Fixes

  1. Make a new document and see if the problem persists
  2. Restart your device (hold down the Power button for a few seconds, slide to power down, then repeat to start)
  3. If you’re having iCloud problems, please read our article iCloud Troubleshooting
  4. Try reinstalling Writer
    • Make sure you’ve backed up locally stored documents using iTunes file sharing (if you don’t use iCloud), and that your cloud-based documents are synced
    • Tap and hold the iA Writer icon, then tap Remove App
    • Reinstall iA Writer from the App Store under Purchased apps section

Send a Bug Report

Not lucky in finding a solution here? Please send us a bug report. The more details it contains, the faster it will be processed. 😉

Please try to include:

Crash Report

Apple gives you with the option to share your data with app developers, allowing us to receive crash reports. To enable data sharing with developers:

Troubleshooting

Trouble-Shooting Mac

We’ve worked hard to make iA Writer for Mac stable and reliable, but sometimes problems occur. Below are some basic troubleshooting steps to try first if you have problems with the app. Common Fixes Try making a new document and seeing if the problem persists Try restarting Writer for Mac If you’re having problems with

Trouble-Shooting iPhone

We’ve worked hard to make iA Writer for iOS stable and reliable, but sometimes problems occur. Below are some basic troubleshooting steps to try first if you have problems with the app. Recover Old Versions If some of your changes are lost, a file is overwritten with an outdated version, or you accidentally delete a

Trouble-Shooting iPad

We’ve worked hard to make iA Writer for iPadOS stable and reliable, but sometimes problems occur. Below are some basic troubleshooting steps to try first if you have problems with the app. Recover Old Versions If some of your changes are lost, a file is overwritten with an outdated version, or you accidentally delete a

Trouble-Shooting Android

We are working hard to make iA Writer for Android stable and reliable, but sometimes problems occur. Below are some basic troubleshooting steps to try first if you have problems with the app. Note: iA Writer for Android 1.5.2 is no longer updated or supported. Please consider installing iA Writer 2.x, our latest Android app.

Trouble-Shooting Windows

We’ve worked hard to make iA Writer for Windows stable and reliable, but sometimes problems occur. Below are some basic troubleshooting steps to try first if you have problems with the app. Restarting Many issues can be resolved by closing an affected app and restarting the device. Please try this as a first step for