FAQ Windows
Below are answers to common questions about iA Writer for Windows.
For further help, please check our Support section or our Troubleshooting section.
The iA Support Team is always happy to assist when you can’t find your answer on our website. You can reach out to us by email.
We take a break on the weekends (JST), but during weekdays we aim to reply within 1-2 business days.
Sales and Refund
Same license for both macOS and Windows?
It is a separate purchase, in the same way the iOS and Mac versions are distributed. You can learn more on our Pricing page.
Do you have a trial period?
Yes, we do! You have a 7-day FREE trial period when you download iA Writer from our website. After the end of the trial period, you will be requested to purchase and register your license to keep on using the app.
Can I get a refund?
You may. To see if you are eligible and what steps to follow, please check our Refund Policy.
Discounts
Any discounts for students/teachers?
Yes. We offer an educational discount! Eligible users can reach us directly by email, providing one the following for validation:
- email sent from .ac, .edu or other institutional address
- attached copy of student or teaching identification
- attached letter of acceptance or proof of enrollment
Do you have a volume purchases program?
For volume purchases please contact us by email for more information.
Does iA Writer ever go on sale?
No. iA Writer won’t be on sale for Black Friday and we do not run any general sales campaigns.
License
Can I install on more than one PC?
Yes! iA Writer for Windows can be installed on PCs for which you are the owner or primary user (in case of work devices). If you experience issues licensing Writer on your PC, please send us an email so we can assist you.
Where is my License Number?
iA Writer for Windows does not use a license key. Instead you can sign in/unlock the app using the email address of your iA Account. (Learn more)
I have a license. Why does the app ask me to ‘Start Trial’?
Please ensure that you’ve signed in with the email address used at time of purchase. Signing in with any other address will create a new iA Account and prompt you to start a new trial.
Can I change the email address used for my iA Account?
Yes. Please reach out out to our Support team for assistance with this.
Please note that changing your iA Account email will affect sign in to all iA apps using iA Account.
I didn’t receive my License Code
Sometimes, emails from us can end up in your spam. Please double-check the spam and junk folders in your inbox
If you cannot find anything, please reach out to our Support Team.
Roadmap and Features
Do you have a roadmap?
We do not provide a roadmap nor give out timelines for unreleased features (beyond what has been publicly posted/commented on our blog).
However, we do document and share feedback with the appropriate team members. If there is a feature request you would like to submit, please feel free to reach us by email.
What are the differences between platforms?
All our platforms are developed natively and differ slightly regarding the features provided. You can learn more about that on our Features page.
Is there a web version?
We developed our apps on each platform natively (iOS/ iPadOS, macOS, and Windows). We are not planning on developing a web-based version of iA Writer at the moment.
What languages are supported?
- Our app for Windows is currently localized in
EnDeJpFrEs - The Syntax Highlight feature is available for
En - Style Check is available for
EnDeFr - Spell Check is available for
En(US)FrDeItEs(more support available by adding hunspell dictionaries)
the app’s interface is adapted depending on the country/ language of the user.
Supported OS?
iA Writer for Windows is supported on Windows 7+, 64bit. We do not offer a 32-bit version. To allow us to focus on improving Writer and adding new features, we will consider dropping support for older operating systems once the majority of customers have migrated.
Redownload a prior version
It is not possible to re-download non-current versions. The latest compatible version is always available here:
Windows 7 or 8 | Windows 10 or higher
I want to make iA Writer the default to open .md files
This can be done in Windows Settings. From inside Settings, choose “Apps” → “Default Apps” → “Choose default apps by file type”. Then scroll to the .md filetype and assign iA Writer.
My menus pop up backward, opening on the left instead of the right?
If you have a touch-capable screen, Windows defaults to displaying menus popping up on the left so they are not occluded by a tapping right hand. If you wish to have them appear on the right instead, you can modify your Windows 10 tablet settings.
Data Privacy
iA Inc does not have access to any of the user’s content stored in iA Writer (text, images, and other files displayed in iA Writer’s Library).
We do collect only two types of data: Crash Reports and Anonymous Statistics.
You can learn more about that in our Privacy Policy.
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