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iOS FAQ

Below are answers to common questions about iA Writer for iOS.

For further help, please check our iOS Support or Troubleshooting section.
The iA Support Team is always happy to assist when you can’t find your answer on our website. You can reach out to us by email*.
We take a break on the weekends (JST), but during weekdays we aim to reply within 1-2 business days.

Sales and Refund

Same license for both iOS and macOS?

It is a separate purchase, in the same way the Windows and macOS versions are distributed. You can learn more on our Pricing.

Do you have a trial period?

Unfortunately, Apple does not allow free trials for paid-upfront apps on the App Store. We’re happy to provide a free trial whenever we can (macOS, Windows, Android) as you can see on our Downloads page.

Can I Get a Refund?

You may. To see if you are eligible and what steps to follow, please check our Refund Policy.

Discounts

Any discounts available?

Educational discounts are available for the purchase of 20 licenses or more, via the Apple School Manager.
Volume discounts are available for the purchase of 20 licenses or more, via the Apple Business Manager.

Apple’s App Store distribution does not support discounts on an individual basis, as much as we’d like to be able to offer that.

Does iA Writer go on sales?

We do not provide any discounts besides educational and volume purchases. iA Writer won’t be on sale for Black Friday and we do not follow any campaign in general.

App Store FAQ

iA Writer for iOS is distributed via Apple’s App Store. If you’ve purchased iA Writer and would like to reinstall it, but can’t find it in App Store, there are five possibilities:

1. Different Apple ID

Please log in using that Apple ID to install or upgrade Writer.

2. Got iA Writer for Mac instead of iPhone

Apple does not offer a method for developers to bundle apps between the Mac and iOS App Stores. As such, the Mac app and the iPad/iPhone app are separate programs, and need to be purchased separately.

3. Different regions/ country

Apple doesn’t carry over purchases from other regions so you may not see it in your Purchased history if you’ve changed regions since you originally bought the app.

4. The App Store has forgotten about this

Double-check that you’re logged in using the Apple ID you originally used to purchase, then click the Buy Now button. After entering your password you’ll see a dialog informing you you’ve already purchased the app, and there’s no charge.

5. You accidentally hid the app

It is possible to hide previously purchased apps. To unhide, follow the steps outlined in Apple’s Hiding and unhiding purchases support article.

Roadmap and features

Do you have a roadmap?

We do not provide a roadmap nor give out timelines for unreleased features (beyond what has been publicly posted/commented on our blog).
However, we do document and share feedback with the appropriate team members. If there is a feature request you would like to submit, please feel free to reach us by email.

What are the differences between platforms?

All our platforms are developed natively and differ slightly regarding the features provided. You can learn more about that on our Features page.

Is there a web version?

We developed our apps on each platform natively (iOS/ iPadOS, macOS, Android, Windows). We are not planning on developing a web-based version of iA Writer at the moment.

What languages are supported?

Our app for iOS is currently localized* in En De Jp Fr Es It Ru Cn Kr Pt.
The Syntax Highlight feature is available for En De Fr Es It Ru.
Style Check is available for En De Fr.
Writer uses iOS System Autocorrect (Spell Check)**

* the app’s interface is adapted depending on the country/ language of the user.
** Presence of 3rd party spelling and grammar tools/ plugins (i.e. Antidote, Grammarly) may impair the functionality of system options.

Technical questions

Encryption or pin-protection?

iA Writer for iOS works with plain text files, stored in folders readily accessible via the filesystem. This is a big difference with the Android version where the files are stored in a location not visible/accessible to your device’s filesystem (or other apps). This is why we have added PIN protection on Android only.

For the other platforms, locking the app itself would serve no purpose since anyone with access to the device would still be able to access the documents in a user’s Library. We don’t have any intention of implementing any features that provide a false sense of security/privacy to users.

Supported OS?

iA Writer for iOS 5.0+ is supported on iOS 12.0+. To allow us to focus on improving Writer and adding new features, we will consider dropping support for older operating systems once the majority of customers have migrated.

Redownload a previous version

You can always re-download past purchases from the Purchased section of the iOS App Store. Please check our dedicated section above App Store FAQ.

What about my data?

iA Inc does not have access to any of the user’s content stored in iA Writer (text, images, and other files displayed in iA Writer’s Library).
We do collect only two types of data: Crash Reports and Anonymous Statistics.
You can learn more about that in our Privacy Policy.