Trouble­­shooting

We’ve worked hard to make iA Writer apps stable and reliable, but sometimes problems occur. Here are some things you can do if you have problems with iA Writer for iOS.

Recover Old Versions

If some of your changes are lost, a file is overwritten with an outdated version, or you accidentally delete a file, you may still be able to recover an earlier version of your document:

Browse Backups: Access local backups of your edited files. In the Library, long press on a document, folder or Location then choose “Browse Backups” to see backed up documents.

• Tap a timestamp then Restore to restore file to Library

iCloud: Access prior versions of a document. In the Library, gently swipe a file to the left, tap “More…” and then choose “Browse Versions” to see all previously saved version of the current document.

• Tap a single version then Revert to roll back to that version
• Tapping the current version along with others will keep the current file as-is, while creating new files with the older version contents
• You can also restore deleted files at icloud.com. Sign in with your Apple ID, then:
  • Click Settings → Advanced → Restore Files
    or;
  • Click iCloud Drive → Recently Deleted (lower right corner)

It’s very important to us that your data is safe, and we hope you will not have to use these recovery techniques. As your document may appear missing for other reasons (such as changing iCloud settings), if you have any problems like this please try the following suggestions.

Common Fixes

1. Make a new document and see if the problem persists
2. Restart your device (hold down the Power button for a few seconds, slide to power down, then repeat to start)
3. If you’re having iCloud problems, please read our article on “iCloud Troubleshooting”
4. Try reinstalling Writer
   • Make sure you’ve backed up locally stored documents using iTunes file sharing (if you don’t use iCloud), and that your cloud-based documents are synced
   • Tap and hold the iA Writer icon, then tap “Remove App”
   • Reinstall iA Writer from the App Store under Purchased apps section
5. If you’re still having problems, please contact us at [email protected].